Sun Auto Tire and Service

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Job Locations US-CA-Visalia
At Goodguys, we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros at Goodguys can get you in and out and back on the road in no time.   We are looking for good people that we can grow with. The Sales/Service Writer is responsible for selling and promoting all products and services offered by Bruce's by following the company’s store standards and expectations.   COMPENSATION: VARIES FROM $55,000-$80,000 DEPENDING ON EXPERIENCE   Principal Duties and Responsibilities: - Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques. - Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. - Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. - Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. - Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. - Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. - Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. - Track all new returns, core returns and warranty parts for individual customers - Other duties as assigned Sales and Service Advisor Benefits: - Competitive Bi-Weekly Pay - Tuition Reimbursement, up to $3,000 annually - Paid Vacation and Sick Time - 6 Paid Holidays - Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire) - Life Insurance (Company paid) - 401(k) Retirement Savings Plan with Company Match - Discounted Services on Personal and Immediate Family Vehicles - Opportunity for Advancement! Qualifications: - High School Diploma or equivalent - Prior experience as a Service Advisor is helpful, but not required - Professional appearance and proven ability to work in a process driven environment - Possess valid CA driver’s license, or obtain a valid CA driver’s license within 30 days of hire date - Ability to work a minimum of five days, including Saturday's Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Category (Portal Searching)
Operations
ID
2022-1405
Brand
Goodguys Tire & Auto Repair
Job Locations US-CA-Fresno
At Goodguys, we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros at Goodguys can get you in and out and back on the road in no time.   The Automotive Technician is responsible for effectively and efficiently diagnosing and repairing customer vehicles while adhering to the MAP guidelines and in accordance with dealership, manufacturer’s and Goodguys standards.   COMPENSATION: VARIES FROM $50,000-$90,000 DEPENDING ON EXPERIENCE   Principal Duties and Responsibilities: - Diagnoses vehicles according to the appropriate level of certifications/experience. - Performs work as outlined on the Multi-point Inspection and/or Repair Order with efficiency and accuracy. - Explains technical diagnosis and needed repairs to non-mechanical individuals which may include the Store Manager, Service Consultants and/or customers. - Recommends services that are necessary to keep the customer’s vehicle in running condition; properly documents all recommendations in customer file. - Follows all safety procedures and reports any concerns to the Shop Foreman or Store Manager. - Maintains appropriate ASE certifications and renewals of expiring certifications. Automotive Technician Benefits: - Competitive Bi-Weekly Pay - Tuition Reimbursement, up to $3,000 annually - Paid Vacation and Sick Time - 6 Paid Holidays - Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire) - Life Insurance (Company paid) - 401(k) Retirement Savings Plan with Company Match - Discounted Services on Personal and Immediate Family Vehicles - Opportunity for Advancement! Qualifications: - High School Diploma or equivalent - Prefer a minimum of one unexpired ASE or equivalent experience or training - Possess valid CA driver’s license, or obtain a valid CA driver’s license within 30 days of hire date - Ability to work a minimum of five days, including Saturdays' Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Category (Portal Searching)
Operations
ID
2022-1258
Brand
Goodguys Tire & Auto Repair